Customer satisfaction is important to us.
Return Eligibility
Products may be eligible for return if:
- Wrong product delivered
- Damaged during delivery
- Manufacturing defect
- Missing accessories
Return requests must be submitted within 7 days of receiving the product.
Non-Returnable Items
The following items cannot be returned:
- Opened or used medical consumables
- Sterile products with broken seals
- Customized or special-order items
- Products damaged due to customer misuse
Return Process
To request a return:
- Contact our customer support.
- Provide your order number and product photos (if applicable).
- Wait for return approval.
- Return the product in its original packaging.
Refund Process
Once the returned product is inspected and approved:
- Refunds will be processed within 7–10 business days.
- Refunds will be issued through the original payment method whenever possible.
Shipping Charges
- If the return is due to our error (wrong, damaged, or defective product), MedzoBD will bear the return shipping cost.
- For all other approved returns, the customer may be responsible for return shipping charges.
